Customer service
In order to ensure many years of worry-free use, quality technical support is available through our network of authorized partners. Rapid online support, economical solutions, premium quality parts and a reliable warranty program, this is the type of professional assistance the Dectro network can offer you.
We invite you to contact your distributor for warranty claims. Distributors are specifically trained to fix most problems. Please mention the model number, the serial number or the batch number and the date of purchase.
If you are unable to contact your distributor, then communicate directly with Dectro International’s after-sale service at the address and phone number below. A technician will try to solve the problem and, if necessary, will provide you with all the information needed to ship the product to a service centre. Make sure you have the model number, the serial number or the batch number, the date of purchase and the name of your distributor on hand before calling Dectro International.
Please note that you need to obtain an authorization number (RMA) before sending your product to our service centre, otherwise additional fees could be charged. This procedure is designed to speed up the processing of claims, and in no way limits accessibility to our after-sale service.
For all service requests
Dectro International
1000, boulevard du Parc-Technologique
Québec (Québec)
Canada G1P 4S3
T 418.650.0303
1.800.463.5566
F 418.650.0707
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